:root{--bg:#f6f5f1;--card:#fff;--ink:#16181d;--mut:#6b7078;--line:#e6e4dd;--navy:#101a2c;--red:#c62f2f;--orange:#d2601f;--blue:#2563c9;--green:#1c9a6a;--amber:#b7791f}
*{box-sizing:border-box}body{margin:0;font:14px/1.45 Inter,system-ui,sans-serif;color:var(--ink);background:var(--bg);display:flex;min-height:100vh}
#side{width:224px;background:var(--navy);color:#cfd5e2;padding:20px 12px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;flex:none}
.brand{padding:0 10px 18px}.brand b{color:#fff;font-size:16px;display:block}.brand span{font-size:11px;color:#8d96aa}
nav a{display:flex;gap:10px;padding:9px 12px;border-radius:8px;color:#cfd5e2;text-decoration:none;margin-bottom:4px;font-weight:500}
nav a.on{background:#1f2c46;color:#fff}
/* sidebar bottom: admin link + account card */
.who{margin-top:auto;padding-top:12px;border-top:1px solid #243049;font-size:12px;display:flex;flex-direction:column;gap:10px}
.who .navl{display:flex;gap:10px;padding:9px 12px;border-radius:8px;color:#cfd5e2;text-decoration:none;font-weight:500;font-size:14px}
.who .navl:hover,nav a:hover{background:#182339}.who .navl.on{background:#1f2c46;color:#fff}
.acct{display:flex;gap:10px;align-items:center;padding:10px;border-radius:10px;background:#16223a;border:1px solid #223050}
.av{width:34px;height:34px;border-radius:50%;background:linear-gradient(135deg,#3b5bdb,#2563c9);color:#fff;font-weight:700;font-size:12.5px;letter-spacing:.3px;display:flex;align-items:center;justify-content:center;flex:none}
.ai{min-width:0;display:flex;flex-direction:column;line-height:1.35}
.ai b,.ai em{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ai b{color:#fff;font-size:13px;font-weight:600}.ai em{font-style:normal;color:#9aa4ba;font-size:11.5px}.ai em i{font-style:normal}
.ai small{color:#6f7a93;font-size:11px;margin-top:2px}
.wbtns{display:grid;grid-template-columns:1fr 1fr;gap:6px}
.wb{display:flex;align-items:center;justify-content:center;gap:6px;padding:7px 8px;border-radius:8px;border:1px solid #2a3756;color:#cfd5e2;text-decoration:none;font-size:12px;font-weight:500;transition:background .15s,color .15s,border-color .15s}
.wb svg{width:14px;height:14px;flex:none}
.wb:hover,.wb.on{background:#1f2c46;color:#fff;border-color:#3a4a6e}
.wb.out:hover{background:#2a1a24;color:#ffb4b4;border-color:#7a3340}
main{flex:1;padding:28px 34px 60px;min-width:0}
h1{margin:0;font-size:26px;letter-spacing:-.4px}.sub{color:var(--mut);font-size:12.5px;margin-top:2px}
.top{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;flex-wrap:wrap}
.ctrls{display:flex;flex-direction:column;gap:8px;align-items:flex-end}.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end}
select,input,button{font:inherit;border:1px solid #8a8f98;border-radius:5px;background:#fff;padding:5px 9px;color:var(--ink)}
button{cursor:pointer}button.link{border-color:var(--line);color:var(--blue);text-decoration:underline;padding:7px 12px;border-radius:7px}
.seg{display:inline-flex;border:1px solid var(--line);border-radius:8px;overflow:hidden;background:#fff}.seg button{border:0;border-radius:0;padding:6px 12px;background:#fff;color:var(--mut)}.seg button.on{background:var(--navy);color:#fff}
.live{background:#fdebd0;color:#a06a16;font-size:11px;padding:3px 9px;border-radius:99px}
.prov{margin:16px 0;padding:10px 14px;background:#fff;border:1px solid var(--line);border-radius:10px;display:flex;gap:14px;align-items:center;justify-content:space-between;flex-wrap:wrap;font-size:13px}
.prov b{font-weight:700}.prov .dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:5px}
.attn{background:#fff;border:1px solid var(--line);border-left:4px solid var(--red);border-radius:10px;padding:16px 20px;margin-bottom:16px}
.attn h4{margin:0 0 8px;font-size:11px;letter-spacing:.7px;color:#444}.attn ol{margin:0;padding-left:20px}.attn li{margin:5px 0}.attn li b{font-weight:700}.attn small{color:var(--mut);margin-left:8px;font-size:11.5px}
.cards{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:16px}
.card{background:#fff;border:1px solid var(--line);border-left:4px solid var(--c);border-radius:10px;padding:16px 20px;cursor:pointer;text-align:left}
.card.sel{border:2px solid var(--c);border-left-width:4px;box-shadow:0 0 0 2px #fff}
.card .t{display:flex;align-items:center;gap:8px;font-weight:600}.card .sq{width:9px;height:9px;background:var(--c);border-radius:2px}
.card .n{font-size:42px;font-weight:700;letter-spacing:-1.5px;margin:6px 0 0}.card .n small{font-size:14px;color:var(--mut);font-weight:500;letter-spacing:0;margin-left:6px}
.card .meta{color:var(--mut);font-size:12.5px}.card .top1{border-top:1px solid var(--line);margin-top:12px;padding-top:12px}
.sec{background:#fff;border:1px solid var(--line);border-top:2px solid var(--c);border-radius:10px;padding:18px 22px}
.sec>header{font-weight:700}.sec>header small{font-weight:400;color:var(--mut);margin-left:8px}
.theme{padding:16px 0;border-bottom:1px solid var(--line)}.theme:last-child{border:0}
.badge{display:inline-block;font-size:10.5px;font-weight:700;letter-spacing:.5px;padding:2px 7px;border-radius:4px;margin-bottom:6px}
.good_news{background:#dff3e8;color:#17724f}.needs_attention{background:#fbe0de;color:#a52a2a}.watch{background:#fcefd2;color:#8a5a0b}.neutral{background:#ecedf0;color:#555}
.theme h3{margin:0;font-size:16px}.theme h3 small{font-weight:400;color:var(--mut);font-size:11.5px;margin-left:8px}
.theme p{max-width:720px;color:#3b3f46;margin:8px 0}
details summary{cursor:pointer;color:var(--mut);font-size:12.5px;margin:6px 0}
.chips{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.chip{border:1px solid var(--line);background:#f6f7f9;border-radius:99px;padding:3px 10px;font-size:12px;text-decoration:none;color:var(--ink)}.chip i{display:inline-block;width:6px;height:6px;border-radius:50%;margin-right:6px;background:var(--green)}.chip.o i{background:var(--orange)}
.empty{padding:50px;text-align:center;color:var(--mut)}
.load{padding:60px;text-align:center;color:var(--mut)}.spin{width:22px;height:22px;border:3px solid var(--line);border-top-color:var(--navy);border-radius:50%;animation:s 1s linear infinite;margin:0 auto 10px}@keyframes s{to{transform:rotate(360deg)}}
/* tickets view */
.tabs{display:flex;gap:6px;background:#eceae3;padding:5px;border-radius:10px;width:max-content;margin:16px 0 12px}.tabs button{border:0;background:none;padding:6px 14px;border-radius:7px;color:var(--mut)}.tabs button.on{background:#fff;color:var(--ink);font-weight:600;box-shadow:0 1px 2px #0001}.tabs b{color:#999;font-weight:500;margin-left:4px}
.filters{display:flex;gap:10px;margin-bottom:14px}.filters input{flex:1;padding:9px 12px;border-color:var(--line)}.filters select,.filters button{border-color:var(--line)}.filters button.on{background:var(--navy);color:#fff}
.tv{display:grid;grid-template-columns:260px 1fr;gap:18px;align-items:start}
.cats{background:#fff;border:1px solid var(--line);border-radius:10px;padding:10px}.cats .all,.cats .c{display:flex;justify-content:space-between;padding:7px 10px;border-radius:7px;cursor:pointer}.cats .all{background:#e8eefb;font-weight:600}.cats .c:hover{background:#f3f4f6}.cats .c.on{background:#e8eefb;font-weight:600}
.cats h5{margin:12px 10px 4px;font-size:10.5px;letter-spacing:.8px;color:#555}.cats .c em{font-style:normal;font-size:11px;background:#fbe9dc;color:#b4561a;padding:0 6px;border-radius:4px;margin-right:6px}
.tier{margin:14px 0 8px;display:flex;gap:10px;align-items:center}.tier span{font-size:11px;font-weight:700;padding:3px 9px;border-radius:99px}.tier em{font-style:normal;color:var(--mut);font-size:12.5px}
.imm{background:#fbe0de;color:#b3261e}.urg{background:#fcefd2;color:#8a5a0b}.std{background:#e5ecf9;color:#2c4f96}.fyi{background:#ecedf0;color:#555}
.tk{background:#fff;border:1px solid var(--line);border-radius:10px;overflow:hidden}.tr{display:grid;grid-template-columns:100px 1fr 130px 110px 90px;gap:12px;padding:12px 16px;border-bottom:1px solid var(--line);align-items:start}.tr:last-child{border:0}
.tr .subj{font-weight:600;word-break:break-word}.tags{display:flex;gap:6px;flex-wrap:wrap;margin-top:6px;align-items:center}
.tag{font-size:11.5px;border:1px solid var(--line);border-radius:5px;padding:1px 7px;background:#fff}.tag.dyn{border-color:#c9b6f2;background:#f3edff;color:#5b34a8}.tag.st{background:#fdecd6;border-color:#f3cf9e;color:#8a5a0b}.tag.od{background:#fde3e0;border-color:#f5bcb6;color:#b3261e}.tag.lc{background:#fdf3d0;border-color:#f0dd92;color:#7a5d00}.tag.ok{background:#e1f3ea;border-color:#b9e2cf;color:#17724f}
.tr .who2{color:var(--mut);font-size:12px;margin-top:4px}.tr .sm{font-size:12px;color:var(--mut)}.pill{font-size:10.5px;font-weight:700;padding:3px 9px;border-radius:99px;display:inline-block}
@media(max-width:1000px){.cards{grid-template-columns:1fr}.tv{grid-template-columns:1fr}#side{width:64px}#side span,.brand,.ai{display:none}.acct{justify-content:center;padding:4px;background:none;border:0}.wbtns{grid-template-columns:1fr}main{padding:18px}}

.basis{font-size:12.5px;color:var(--mut);margin:2px 0 6px}.basis b{color:var(--ink)}.basis i{display:inline-block;width:7px;height:7px;border-radius:50%;margin:0 5px 0 2px}
.basis .o i{background:var(--orange)}.basis .c i{background:var(--green)}

.tr.click{cursor:pointer}.tr.click:hover{background:#fafaf7}
.back{display:inline-block;margin-bottom:14px;color:var(--mut);text-decoration:none;font-size:13px}
.kp{background:#fff;border:1px solid var(--line);border-left:4px solid var(--blue);border-radius:10px;padding:14px 20px;margin:18px 0}
.kp h4,.th{margin:0 0 8px;font-size:11px;letter-spacing:.7px;color:#444}.kp h4 small{font-weight:400;letter-spacing:0;color:var(--mut);margin-left:8px}.th{margin:20px 0 10px}
.kp ul{margin:0;padding-left:20px}.kp li{margin:6px 0}.spin.s2{display:inline-block;width:14px;height:14px;border-width:2px;margin:0 8px -3px 0}
.warn{background:#fdf3d0;border:1px solid #f0dd92;color:#7a5d00;border-radius:8px;padding:8px 12px;font-size:12.5px;margin-bottom:12px}
.thread{display:flex;flex-direction:column;gap:12px;max-width:860px}
.msg{border:1px solid var(--line);border-radius:10px;padding:12px 16px;background:#fff}.msg.agent{background:#eef3fc;border-color:#d5e0f5;margin-left:48px}.msg.client{margin-right:48px}.msg.note{background:#fff8e6;border-color:#f0dd92;border-style:dashed}
.mh{display:flex;gap:10px;align-items:baseline;font-size:12.5px;margin-bottom:6px;flex-wrap:wrap}.mh span{color:var(--mut)}.mh time{margin-left:auto;color:var(--mut);font-size:12px}
.mb{white-space:pre-wrap;word-break:break-word;font-size:13.5px}.mb.clamp{max-height:260px;overflow:hidden;mask-image:linear-gradient(#000 70%,transparent)}
.more{margin-top:6px;border:0;background:none;color:var(--blue);padding:0;cursor:pointer}

.pipe{margin:14px 0;padding:12px 16px;border-radius:10px;border:1px solid var(--line);background:#fff;font-size:13px}
.pipe.run{border-color:#bcd0f5;background:#f3f7ff}.pipe.done{border-color:#b9e2cf;background:#eefaf4;color:#17724f}.pipe.warn{border-color:#f0dd92;background:#fdf3d0;color:#7a5d00}
.pipe .pt{display:flex;align-items:center;gap:8px;margin-bottom:8px}.pdot{width:9px;height:9px;border-radius:50%;background:var(--blue);animation:pl 1.2s ease-in-out infinite}
@keyframes pl{50%{opacity:.25}}.pbar{height:8px;background:#dfe7f7;border-radius:99px;overflow:hidden}.pbar i{display:block;height:100%;background:var(--blue);border-radius:99px;transition:width .6s}
.pipe .pm{margin-top:6px;color:var(--mut);font-size:12.5px}

body.noside #side{display:none}
.authwrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}
.authcard{width:100%;max-width:420px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:28px 30px;box-shadow:0 8px 30px #0001}
.authbrand{margin-bottom:18px}.authbrand b{font-size:20px;display:block}.authbrand span{color:var(--mut);font-size:12px}
.atabs{display:flex;gap:6px;background:#eceae3;padding:4px;border-radius:9px;margin-bottom:16px}.atabs button{flex:1;border:0;background:none;padding:8px;border-radius:6px;color:var(--mut);font-weight:500}.atabs button.on{background:#fff;color:var(--ink);box-shadow:0 1px 2px #0001}
.authcard form label,.panel form label{display:block;font-size:12.5px;font-weight:600;margin:12px 0 4px}.authcard label small,.panel label small{font-weight:400;color:var(--mut)}
.authcard input:not([type=checkbox]),.panel input:not([type=checkbox]){width:100%;padding:9px 11px;border:1px solid #c9c7bf;border-radius:7px}
.abtn{width:100%;margin-top:16px;padding:10px;border:0;border-radius:8px;background:var(--navy);color:#fff;font-weight:600;cursor:pointer}.abtn.sm{width:auto;margin:0 6px 0 0;padding:6px 12px}
.gbtn{border:1px solid var(--line);background:#fff;border-radius:8px;padding:6px 12px;cursor:pointer}.gbtn.sm{padding:5px 10px;font-size:12px;margin:2px 4px 2px 0}
.amsg{margin-top:12px;font-size:13px;border-radius:7px;padding:0}.amsg.bad{background:#fde3e0;color:#a52a2a;padding:8px 10px}.amsg.ok{background:#e1f3ea;color:#17724f;padding:8px 10px;margin:0 0 12px}
.ahint{color:var(--mut);font-size:12.5px;margin-top:14px}.ah{margin:0 0 6px;font-size:18px}
.chk{display:flex;flex-wrap:wrap;gap:6px 14px;margin-top:4px}.ck{font-weight:400!important;display:inline-flex!important;align-items:center;gap:6px;margin:0!important}.ck input{width:auto!important}
.authcard select{width:100%;padding:9px 11px;border:1px solid #c9c7bf;border-radius:7px;background:#fff}
.tnote{font-size:12px;color:var(--mut);margin:6px 0 0}.tnote a{color:var(--blue)}
.empty.setup b{display:block;color:var(--ink);font-size:16px;margin-bottom:6px}
.panel{background:#fff;border:1px solid var(--line);border-radius:10px;padding:16px 20px;margin:16px 0}.panel h3{margin:0 0 10px;font-size:15px}.cnt{background:#eef;color:#2c4f96;font-size:11px;padding:1px 8px;border-radius:99px;margin-left:6px}
.tbl{width:100%;border-collapse:collapse;font-size:13px}.tbl th{text-align:left;font-size:11px;letter-spacing:.4px;color:var(--mut);padding:6px 8px;border-bottom:1px solid var(--line)}.tbl td{padding:10px 8px;border-bottom:1px solid var(--line);vertical-align:top}.tbl.small td{padding:5px 8px;font-size:12px}.tbl td.act{white-space:nowrap}
.tbl select{padding:5px 8px;margin-bottom:4px}.tb{margin-top:4px}
.st{font-size:11px;font-weight:700;padding:2px 8px;border-radius:99px;background:#ecedf0}.st.active{background:#dff3e8;color:#17724f}.st.disabled,.st.rejected{background:#fbe0de;color:#a52a2a}

.live.ok{background:#dff3e8;color:#17724f}.live.bad{background:#fbe0de;color:#a52a2a}
.asof{font-size:12px;color:var(--mut);margin:-6px 2px 12px}